Selecting the right Professional Services Automation (PSA) software is crucial for Managed Service Providers (MSPs) looking to streamline operations, enhance service delivery, and drive profitability. Two of the most well-known PSA solutions on the market today are HaloPSA and ConnectWise.

While both platforms offer a robust set of features, they differ in usability, automation capabilities, customer support, reporting, and pricing. If you’re considering switching or upgrading your PSA, this comparison will help you determine which solution aligns best with your MSP’s needs.

HaloPSA vs. ConnectWise: Feature Comparison

Feature | HaloPSA 🏆 | ConnectWise

Ease of Use | ⭐ 8.9/10 - Intuitive, user-friendly interface | ⭐ 7.2/10 - Steeper learning curve, less intuitive

Customer Support | ⭐ 9.6/10 - Highly responsive, fast issue resolution | ⭐ 7.3/10 - Slower response times, inconsistent support quality

Reporting & Analytics | ⭐ 7.9/10 - Strong reporting & customizable dashboards | ⭐ 6.7/10 - Lacks depth, less customizable reporting

Project Management | ⭐ 7.3/10 - Robust project tracking tools | ⭐ 6.7/10 - More limited project management features

Customization | ⭐ 9.2/10 - Flexible workflows & tailored automation | ⭐ 7.4/10 - Customization options available but limited

Integration Capabilities | ⭐ 9.2/10 - Extensive integrations with RMMs, CRMs, & finance tools | ⭐ 7.3/10 - Integrations available, but more restrictive

Pricing Transparency | ⭐ Starts at $35/user per month, simple pricing model | ❌ No public pricing, requires quote

Scalability | ⭐ Built for growing MSPs, highly adaptable | ⭐ Suitable for enterprises, but complex for smaller MSPs

Now, let’s take a deeper dive into how these two platforms compare.

1. Ease of Use & User Experience

A PSA should be easy to use, allowing your team to efficiently manage service requests, automation, and reporting without excessive training.

✅ HaloPSA: Highly intuitive interface with modern design and easy navigation. Users report that onboarding is smooth, and the system is faster to learn than other PSA platforms.

❌ ConnectWise: Many users find ConnectWise PSA’s interface outdated and less intuitive, requiring significant training before full adoption. The steep learning curve can slow down productivity.

🏆 Winner: HaloPSA for ease of use and faster onboarding.

2. Customer Support & Service

Fast, responsive support is critical when managing an MSP.

✅ HaloPSA: 9.6/10 customer support rating—users praise fast response times and knowledgeable assistance.

❌ ConnectWise: 7.3/10 customer support rating—users report slow response times and inconsistent support quality.

🏆 Winner: HaloPSA for superior customer service.

3. Reporting & Analytics

Strong analytics help MSPs track performance, monitor service levels, and make data-driven decisions.

✅ HaloPSA: Robust reporting tools with customizable dashboards and in-depth analytics to provide real-time insights.

❌ ConnectWise: More limited reporting tools that lack customization options, making it harder to tailor reports to specific business needs.

🏆 Winner: HaloPSA for advanced reporting & analytics.

4. Project Management & Workflows

A PSA should offer strong project management features to help MSPs track tasks, deadlines, and deliverables efficiently.

✅ HaloPSA: Comprehensive project management tools with task tracking, scheduling, and automation to keep projects on track.

❌ ConnectWise: More limited project management capabilities, which may not be as effective for MSPs handling complex projects.

🏆 Winner: HaloPSA for more efficient project management.

5. Customization & Automation

Flexibility in workflows, automation, and reporting allows an MSP to tailor its PSA to its unique needs.

✅ HaloPSA: Highly customizable, allowing MSPs to automate processes, modify workflows, and personalize dashboards.

❌ ConnectWise: While offering some customization, it lacks the flexibility of HaloPSA.

🏆 Winner: HaloPSA for better flexibility and automation capabilities.

6. Integration Capabilities

A PSA should integrate with remote monitoring & management (RMM) platforms, financial tools, and CRM systems for seamless operations.

✅ HaloPSA: Strong integration capabilities with RMMs like NinjaOne, Datto RMM, N-able, plus accounting tools like Xero and QuickBooks.

❌ ConnectWise: Limited integrations, making it harder to connect with third-party platforms.

🏆 Winner: HaloPSA for broader integration support.

7. Pricing & Cost Transparency

PSA pricing should be clear, predictable, and scalable.

✅ HaloPSA: Starts at $35 per user per month, with a simple, transparent pricing structure.

❌ ConnectWise: Pricing is not publicly available, requiring a custom quote, which can make budgeting difficult.

🏆 Winner: HaloPSA for clear, cost-effective pricing.

Final Verdict: Which PSA Should You Choose?

Choose HaloPSA If You Want:

✔️ A feature-rich PSA solution with strong automation & reporting
✔️ An intuitive, user-friendly interface that’s easy to onboard
✔️ Faster, more responsive customer support
✔️ More flexible pricing options
✔️ Seamless integrations with RMMs, CRMs, and accounting tools

Choose ConnectWise If You Want:

✔️ An established PSA provider with a long industry history
✔️ A solution that scales well for large enterprises
✔️ Basic PSA functionality with standard integrations

Overall Winner: HaloPSA 🏆

For MSPs looking for a PSA that’s easy to use, highly customizable, and offers powerful automation and integrations, HaloPSA is the clear winner over ConnectWise. While ConnectWise has a solid reputation, it falls behind in usability, pricing transparency, and customer support.

Ready to Upgrade Your PSA?

If you’re looking for a PSA that boosts efficiency, streamlines workflows, and delivers a better user experience, HaloPSA is the right choice.

💡 Want to see how HaloPSA can transform your MSP operations? Book a demo today and experience the difference. 🚀